Believe In Mount This Fish Company this Holiday Season To provide you with a quality fish replica, delivered on time, with our low price guarantee, money back guarantee and proofing program on our full mounts. The following is more information about when each type of mount must be ordered by and each of the above mentioned guarantees/proofing program.
Must Order By 12/2 - Made To Order Items That Have Production Times of 4 weeks or greater
Must Order By 12/9 - All Half Mounts With 3 Week or Under Production Time and All Items Listed In "Need It Fast" Category
Must Order By 12/17 - 12/23 - In Stock Items - This Date Will Depend On Your Location & The Transit Time To You. Expedited Shipping Is Available Upon Request.
Proof Before Ship Program
Mount This Fish Company is proud to be the only fish mount company, we are aware of, that provides an online proofing page that allows our customers to review the paint schedule before we ship. Let's face it, the last thing you want is for something to show up right before Christmas that you feel doesn't match the catch picture. This program only applies to Full Mounts that are not in stock and ready to ship. Each order receives one revision request before the customer has the opportunity to accept the new revision or cancel the order.
Money Back Guarantee
We are proud to offer a 100% satisfaction guarantee on our most of our products. Exceptions include custom painted replicas including made to order custom replicas including custom flamed replicas and Half Sided Series replicas when wanting to return because of not knowing it was a Half Sided Replica. All of our Half Sided Series replicas are clearly described as Half Sided Series replicas and we can not except returns based on the customer not taking the time to read the descriptions. NO returns, refunds or deposits refunded on orders invoiced with International ship to addresses. The customer must contact our office within 7 days of receipt of product to get a return confirmation. Items must be received back to the Mount This office undamaged. We recommend using the same box, bubble wrap and any other items the mount was packaged with in order to ship it safely. Shipping and handling charges will not be reimbursed or credited back to the customer.
Low Price Guarantee
Mount This Fish Company guarantees that we offer the most competitive price for the quality of products we produce. If you find a new, comparable fish mount anywhere that displays a lower online MSRP price then we will match that price. Competitor's discounted items do not apply.
On Time Guarantee
What exactly does that mean? The day we have to ship by in order for you to receive it by Christmas is based off of the transit time from our location to yours. For example, if you live anywhere in Iowa then from Florida to Iowa is a 3 Business day transit via Fed ex ground. Larger items going via freight carriers may have an additional handling time. Therefore we know that with Fed Ex ground we must ship by the 19th in order for you to receive it by the 24th.
Of course we do our best to ship prior to the ship date that would put it on your doorstep on Christmas Eve, but as Christmas approaches we receive an influx of holiday orders, so it's extremely important for you to place your order as soon as possible. It's also very important to understand that we cannot guarantee the carriers we use won’t get backed up or encounter weather storms that may delay shipments, but we will send you tracking info so you can be aware of where your order is. Our On Time Guarantee is only guaranteeing that we will ship the item to arrive before Christmas based on the transit times but does not cover delays by carriers, weather storms, acts of God, delaying responding to the proofing program or any other reason a shipment might be delayed that is beyond our control.
If for any reason we do miss the transit time ship date to delivery prior to shipping, we will refund the cost of your shipping.
We hope you choose Mount This for your holiday needs and ordering now will put your order in front of all the last minute shoppers.
If you need the item in hands by a certain date please let us know immediately so we can see if we can meet your deadline.
Happy Holidays from Mount This Fish Company.